CustPilot™ – smart AI product advisor
It makes your entire product catalogue simple to navigate and effortless to understand.
- Easily discover the right products with all key parameters
- Compare options and get tailored recommendations
- Integrates live with your product catalogue — any size, any structure
- No hallucinations — responses based on real data only
- Built-in safety and compliant with EU AI rules
Get all the data about user interactions
See all conversations, understand your users, collect AI Insights
Full visibility into usage
Track conversations, users, and token consumption to understand exactly how CustPilot performs in real environments.
Automated reports
Receive clear summaries of user activity—no digging, no manual exports, just instant insight.
AI-powered insights
See what users search for, what they struggle with, and which topics drive the most engagement.
Trends that matter
Identify recurring questions, content gaps, and product areas that need attention, all backed by real conversations.
Analysis on demand
Select any set of real user chats and instantly generate AI-driven summaries, patterns, and recommendations.
Data to drive decisions
Use concrete evidence from customer interactions to refine your catalog, UX, documentation, and support strategy.
Frequently asked questions
What makes CustPilot different from traditional chatbots?
CustPilot isn’t a generic Q&A bot – it’s a product advisor built specifically for companies with large catalogs. It understands product attributes, compares items, suggests alternatives, and prevents irrelevant or unsafe questions. It works directly on your website or app, adapts to your product data, and delivers accurate, sales-driven answers every time.
How can I use the data from CustPilot conversations?
You can turn real customer interactions into actionable insights: track what users search for, identify gaps in your product information, spot recurring issues, and uncover trends that drive buying decisions. With InariPanel, you can analyze any set of conversations, generate AI-powered summaries, and use this knowledge to refine your catalog, improve support, and optimize your customer journey.
How long does it take to implement CustPilot?
It takes just a few days to build for you PoC so you can see the solution working on your data and decide if you want to move forward. Then most deployments take just a couple of weeks, depending on the scope. You provide your product data and guidelines, and we configure the system, host it, and deliver a ready-to-embed widget. No heavy IT work on your side – you get a working solution fast.
Is my data secure and compliant with EU regulations?
Yes. CustPilot runs on safe, corporate infrastructure within the EU, follows GDPR and the AI Act requirements, and includes clear mechanisms for informing users about AI usage. Sensitive operations like biometric analysis or profiling are strictly prohibited, in line with regulatory rules.
Can CustPilot handle large product catalogs?
Absolutely. The Max version removes limits entirely and supports unlimited products and attributes. The system is designed to scale smoothly even for very complex catalogs, ensuring fast recommendations and reliable answers
I’ve heard that AI can hallucinate — does CustPilot do that?
No. CustPilot doesn’t “make things up,” because it doesn’t rely on open-ended knowledge. It works strictly on your verified product data, specifications, rules, and catalogs — all tested and controlled by your team. Every answer comes from real information you provide, ensuring accuracy, consistency, and zero guesswork.
Digital transformation doesn’t have to be complex.
CustPilot helps brands turn data and product knowledge into real conversations that drive sales.
Ready to see what it could do for you?
